The services a hotel offers can be divided into two groups – luxury and essentials. The luxury items are the little extras that can make a guest’s stay a little more memorable, like placing chocolate mints on the pillows. The essentials, on the other hand, are the things that will cause guests to walk to another hotel if they’re not available, like a TV.Spoilt for Choice
Every hotelier worthy of the name would never dare let any guest enter a room without a working TV. It’s just one of those strange things in the hospitality industry that are just true, regardless of the circumstances of the situation. But having a working television isn’t enough; the device will only serve its purpose if it keeps guests entertained in their rooms, and that means subscribing to the right channels.
This is a conundrum every new hotel never anticipates; sure, they can get basic cable, but that’s a death sentence for any establishment that wants to have any stars attached to their name. How can they possibly choose? Every person has different tastes in entertainment; it’s virtually impossible to satisfy them all.Choosing Solutions
One of the best ways to cover as much ground on these channel gaps as possible is by collaborating with services like ecommnetworks.com. These companies can provide more than a hundred channels as part of guest television packages, which should be more than enough to satisfy even the most discerning guest. But there is a very good rule that hoteliers can use if they want to get a better idea of what they can do regarding their TV situation.
Hoteliers always need to remember to know their clientele, as well as their needs. This is a very basic concept, especially in hospitality management, but it’s one that can make the question of TV channels much easier to deal with. If the majority of the guests are executives, for example, then they’ll benefit most from news channels, from both local and international stations. The latter will keep them abreast of what’s going on in their industry, while the former lets them know how best to apply those to the local business setting.
The TV problem is one that all hoteliers will have to deal with at one time or another, and it’s best that they decide on what to do about it sooner rather than later.